Privacy Policy
How we collect, use, and protect your information.
Last Updated: January 2024
Tesla Hatcher LLC ("we," "us," or "our") is committed to protecting the privacy of consumers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.
Information we collect
Information received from creditors
When we are assigned an account for collection, we receive information from the original creditor, which may include:
- Name and contact information
- Account balance and payment history
- Social Security number (last 4 digits for verification)
- Date of birth
- Account numbers
Information you provide
When you contact us or use our website, we may collect:
- Contact information (name, address, phone, email)
- Account information for verification purposes
- Payment information when making payments
- Communications you send to us
Information collected automatically
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
How we use your information
We use the information we collect to:
- Verify your identity
- Communicate with you about your account
- Process payments
- Respond to your inquiries
- Comply with legal obligations
- Improve our services
Information sharing
We do not sell your personal information. We may share information with:
- Original creditors: We report account status to the creditors who assigned accounts to us.
- Credit bureaus: We may report account information to credit reporting agencies as permitted by law.
- Service providers: Third-party vendors that help operate our business (e.g., payment processors, IT services). These providers are contractually obligated to protect your information.
- Legal requirements: We may disclose information when required by law, court order, or government regulation.
Data security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of certain communications
To exercise these rights, please contact us using the information below.
Cookies
Our website uses cookies to improve your browsing experience. You can set your browser to refuse cookies, but some features of the website may not function properly.
Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
Tesla Hatcher LLC
1147 Banner St, # R
Martinsville, VA 24112
Email: privacy@teslahatcherllc.com
Phone: (813) 607-0963